SUPPORT FAQS
General Enquiries
Who is Little Ox?
Little Ox is a supplement brand founded by medical doctor, Dr. Chun How Tang. Little Ox is dedicated to making high-quality wellness products affordable and accessible. Our mission: empowering you to feel your best every single day with clean, science‑backed formulations.
How do you manufacture your products?
All of our supplements are manufactured to strict GMP (Good Manufacturing Practice) and HACCP standards, ensuring safety, consistency, efficacy, and quality in every batch.
Are your products third-party tested?
Yes, each Little Ox product is third-party lab tested, and a CoA is issued to validate purity and safety (e.g. NMN, heavy metals, microbial contaminants). All products undergo rigorous quality checks before leaving the manufacturer.
What dietary requirements do you accommodate?
All of our capsules are vegetarian-friendly. Dietary suitability of the capsule contents varies per product. This is listed in the information on each product page.
Are Little Ox products safe for athletes concerning doping regulations?
Our products do not contain any ingredients listed on the current 2025 World Anti-Doping Agency (WADA) prohibited list, making them safe for professional athletes and sports enthusiasts.
Support FAQs
Ordering & Delivery
Do you offer supplement subscriptions?
Yes, subscribe and save 15% on all supplement orders! With free UK delivery and flexible frequency (monthly or every two months). You can also cancel at any time!
What is your refund and return policy?
Returns will be accepted within 30 days if the items are in their original condition.
Free delivery of returns within the UK.
Items that can be proved to have been damaged in transit will be replaced.
Refunds will be processed to the original payment method.
How can I contact Little Ox Customer Support?
Please email our Little Ox customer service team: [email protected]
What payment methods do you accept?
We accept all major debit and credit cards.
When will my supplements order arrive?
Orders are dispatched within 72 hours. Delivery within the UK typically arrives in 2–3 business days.
UK Bank Holidays can affect delivery times due to courier availability. If your order is delayed, please check your tracking details or contact us with your order number, and we will try to get more information for you.
Can I view my Little Ox order history?
Yes, once you create an account and log in, you can access your order history directly on the Little Ox site.
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